Why Physical Therapy?
Our physical therapy services can help restore function, improve mobility, relieve pain, and prevent or limit permanent physical disabilities for patients suffering from injuries or other medical conditions.
Pinnacle’s patients include those with painful or disabling conditions such as low-back pain, arthritis, total joint replacement, fractures, rotator cuff tendonitis, pre- and post-arthroscopy, neck pain, carpal tunnel, and acute/chronic foot pain.
Q. What should I expect on my first visit?
A. After being greeted by our office staff, you will meet with a Physical Therapist. The therapist will perform a detailed evaluation during your first visit. This will take from 1-1/2 hours. You will begin an initial treatment and be provided with exercises for homework. We will provide you with a welcome packet that includes how to care for yourself after physical therapy.
Q. What should I bring?
A. Please bring your license, your health insurance cards and a list of any and all medications you currently take. If you have any allergies we will need to know that as well. If your physician provided you with a prescription for Physical Therapy Care please bring that as well.
Your prescription will provide us with information to make communicating with your physician about your progress more complete.
Q. What should I wear?
A. Loose fitting clothing that allows you to move comfortably. We recommend bringing along or wearing shorts for injuries below the waist. Changing areas are available to you. Comfortable footwear is strongly advised, bringing sneakers is highly recommended.
Insurance & Payment
Q. What kind of insurance do you take?
A. We take most types of insurance including; BCBS New England, BCBS MA, Anthem BCBS, Cigna, Aetna, United Healthcare, Harvard-Pilgrim, Liberty Mutual, Tufts, Sedgewick, Tri-care, Oxford, Orthonet, Medicaid, Medicare and others.
Our office will file your insurance information on your behalf and work with you on required referrals.
If you do not see your insurance provider listed, please call us to confirm as we are adding providers daily.
Q. I want to pay my Co Pay…do you take credit or debit cards? Do you take the Flexible Spending Account card from my insurance company?
A. Yes, we do take any type of credit, debit, or Flexible Spending cards from insurance companies. If you know you have a co pay, please bring cash or check. We will provide you with the appropriate receipts to be able to submit to your insurance company.
Q. If I have to cancel my appointment, will I be charged?
A. We will not charge you if you need to cancel an appointment. Please give us a call however so that we know in advance.
Q. How do I find out if I have a co- pay, co-insurance, or a deductible for physical therapy?
A. Call your insurance company. Their number is usually on the back of the insurance card. Tell them you are attending Outpatient Physical Therapy and they will tell you what you will be expected to pay. For your convenience, we will also verify your benefits on your behalf.
Questions to help you understand your insurance:
- Do I have a deductible? Is that per person or per family?
- What is my deductible amount? Has it been met? How much have I paid toward my deductible?
- For Physical Therapy is there a maximum number of visits or maximum dollar amount that I am allowed per year (calendar or policy year?)? Per diagnosis? Per lifetime?
- What is my benefit coverage and Insurance%? Do I have a co-pay and is that per visit? How much is that co-pay? Is that for every type of visit?
- Do I have a maximum out of pocket limit?
- Do I have co-insurance? Is that different from my co-pay?
- Do I need to get a referral or authorization prior to starting Physical Therapy? Who does that need to come from?
- Do I have a self referral benefit? Do I have any limitations should I self refer?
- Is there anything else I need to know about my coverage for Physical Therapy services.